Total Home Comfort Club

Membership Benefits

Depending on the selected plan, membership benefits may include:

• Priority scheduling for service calls

• Reduced or waived diagnostic fees during regular business hours

• Annual preventative maintenance inspections/tune-ups

• Discounts on eligible repairs, services, and equipment

• Access to qualifying repair coverage tiers

• Member-exclusive promotional offers

• Preferred customer status for seasonal scheduling

Membership Activation

Membership benefits become active 21 days after enrollment unless otherwise approved in

writing by Total Plumbing & Heating.

Maintenance visits are subject to scheduling availability and seasonal demand.

Covered Equipment

Coverage applies only to the specific residential HVAC equipment listed in this agreement

and located at the registered service address.

Equipment must be safely accessible, installed to applicable code standards, in serviceable

condition, and free from severe neglect or unauthorized modification.

Total Plumbing & Heating reserves the right to decline or limit coverage on unsafe or nonserviceable

equipment.

Repair Coverage

Repair coverage applies only to eligible components and approved repair tiers as

determined by Total Plumbing & Heating’s current flat-rate repair structure.

Repair coverage does not include full system replacement.

Coverage may be applied as a credit toward larger repairs or replacement options.

Coverage exclusions include pre-existing failures, cosmetic damage, neglect, abuse, flooding,

freezing, fire, power surges, unauthorized modifications, and non-covered accessories.

Maintenance Services

Included maintenance services are preventative in nature and designed to support

equipment performance and reliability. Maintenance services do not guarantee uninterrupted equipment operation or prevention

of all future failures. Customers are responsible for scheduling annual maintenance appointments during normal

operating hours.

Priority Service

Priority service provides preferred scheduling priority for Total Comfort Club members

based on technician availability, weather conditions, safety considerations, and call volume.

Payment Terms

Membership fees are billed monthly using the payment method authorized by the customer.

Failure to maintain current payment status may result in suspension or cancellation of

membership benefits.

Cancellation

Membership may be cancelled by either party with written notice.

If cancellation occurs after significant membership benefits have been used, Total Plumbing

& Heating reserves the right to invoice the difference between member pricing and

standard retail pricing.

Limitation of Liability

Total Plumbing & Heating is not liable for incidental or consequential damages, including

water damage, loss of use, spoilage, delays caused by parts availability, weather, or supplier

shortages. This membership program is not an insurance policy or home warranty product.

Changes to Terms

Total Plumbing & Heating reserves the right to modify membership pricing, benefits, terms,

conditions, and coverage structures with written notice.^‍

Customer Authorization

By signing below, the customer acknowledges that they have reviewed and understand the

terms of this agreement and authorize Total Plumbing & Heating to process recurring

membership payments according to the selected membership plan.

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